topic Re: Email in Get Support

Email

Dalphine — Mon, 05 Sep 2022 20:57:14 GMT

I need to change my email address and password

RossN — Mon, 05 Sep 2022 17:37:43 GMT

you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email change

2. alternatively you can private message them here

check your community envelope for a reply

Yummy — Mon, 05 Sep 2022 17:58:15 GMT

Only agent can do that for you.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

dabr — Mon, 05 Sep 2022 18:01:52 GMT

@Yummy I just checked and both of the links provided by @RossN more than 20 mins ago go to appropriate customer support.

RossN — Mon, 05 Sep 2022 18:07:01 GMT

@dabr thanks I will check that very odd, edit they both worked fine for me did you mean @Yummy didn't work?

dabr — Mon, 05 Sep 2022 18:07:28 GMT

@RossN Your links are fine, just thought there was no need for anyone to repost them again.. 😊

Timer — Mon, 05 Sep 2022 21:05:52 GMT

after you set new email/password, also change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,