topic Inaccurate confirmation email in Get Support

Inaccurate confirmation email

vjmw — Mon, 05 Sep 2022 17:29:25 GMT

I am a new customer. The confirmation email that I received references 500 MB data, but my plan allows 1GB. In addition, I got the 2GB per per month (for 12 months) promotion. Mine should have referenced 1MB data per month, even without the promotional data.

Has Public just been slow to update their confirmation templates?

Re: Inaccurate confirmation email

RossN — Mon, 05 Sep 2022 17:32:42 GMT

@vjmw hi yes just go into your self serve to make sure you are receiving your I gig plus your 2 gig promo data

Re: Inaccurate confirmation email

Outdoorsman — Mon, 05 Sep 2022 17:36:54 GMT

@vjmw hello they have a lot of inacurate texts being sent out around here lol always go by what you see in your account

Re: Inaccurate confirmation email

RossN — Mon, 05 Sep 2022 17:46:49 GMT

@Outdoorsman yea even then clear your cache and cookies 😃

Re: Inaccurate confirmation email

tina9099 — Mon, 05 Sep 2022 18:57:16 GMT

Did you log into your PM account and check if it says 1GB there?

Re: Inaccurate confirmation email

esjliv — Mon, 05 Sep 2022 23:27:58 GMT

@vjmw - email confirmation templates, at least you got an email; last activation I helped with never got one. 🙂

You can also call 611 from your device to hear the balances of your services on your account.