topic Re: Deactivation Notice in Get Support

Deactivation Notice

tellgent — Mon, 05 Sep 2022 07:17:37 GMT

How can this be when the funding has been through a credit card and never defaulted?

Outsourcing all customer service to customers is an interesting model, but not very satisfactory for customers!

Re: Deactivation Notice

Timer — Mon, 05 Sep 2022 07:21:02 GMT

if you service is working just ignore if you getting this message at your account that it's automatic you will see it before night to renew your plan.

Re: Deactivation Notice

tellgent — Mon, 05 Sep 2022 07:26:02 GMT

It's totally unacceptable and unprofessional!

Re: Deactivation Notice

darlicious — Mon, 05 Sep 2022 07:29:49 GMT

@tellgent

Not all customer support is outsourced to the community or customers. Obviously we don't have access to anyone's account so there are actual employees of public mobile that you can contact called customer support agents.

However they don't work 24/7 so what exactly is your question regarding deactivation?

Not to get suspension and deactivation mixed up because they have very different meanings. Deactivation means your account is canceled you lose your phone number and it is almost impossible to recover it. Suspension usually means your service is cut off either for non-payment or self-suspending via lost/stolen.

There's also suspension messaging in your account during renewal that usually confuses customers the first time they see it. For the most part and if you read the entire message this is a warning of a possible upcoming occurrence if you have not manually topped up your account or are on auto pay now known as pre-authorized payments. If you have not already pre-arranged your payment then you risk suspension if your plan goes unpaid then sometime after 6:00 a.m. eastern and approximately noon eastern you will be suspended. Unless you have not paid...you can safely ignore this message.

Did you get an email or text message regarding actual deactivation? Have you unknowingly been suspended due to non-payment because of an auto pay failure for almost 90 days? Deactivation warnings should be taken very seriously because once that occurs it's very very unlikely you can reverse that process.

Re: Deactivation Notice

tellgent — Mon, 05 Sep 2022 07:29:11 GMT

Anything more complicated than that which can be robotized by PUBLIC is a dead loss!

Re: Deactivation Notice

Timer — Mon, 05 Sep 2022 07:31:52 GMT

@tellgent

if your serivce working why you care what is showing to you in account just system like that wroking for all customer not just to you or me ... to all. and we all in here a customer like you. but if you not have service working we give you some suggestion and idea to help you to getting back your service by yourself. you know.

Re: Deactivation Notice

esjliv — Mon, 05 Sep 2022 11:50:59 GMT

@tellgent - what notice are you referring to, does it look like this one, or something else:

Are all your services working?

Re: Deactivation Notice

gpixel — Mon, 05 Sep 2022 17:02:41 GMT

they are probably talking about the autopay glitch. it's a common issue @tellgent sorry you're only finding about it now. it's a third tier provider. I personally don't expect it to work as I think it should. if you're looking for that type of service you will need to upgrade to Koodo/virgin, bell/Telus or fido/rogers