topic Re: What do I do if my phone is lost or stolen? in Get Support

Re: What do I do if my phone is lost or stolen?

samsamuel — Tue, 04 Jan 2022 19:43:23 GMT

i would like to disconnect my phone i losted at 12h15 am date june 01, 2016

Re: What do I do if my phone is lost or stolen?

Shazia_K — Wed, 01 Jun 2016 20:24:58 GMT

Hello @samsamuel,

I'm very sorry to hear you have lost your phone,

I will be glad to assist you with this, can you please send me a private message with your Public Mobile phone number? Also, please order a free new replacement SIM card directly from our webstore.

Thanks,

Shazia

Re: What do I do if my phone is lost or stolen?

Luddite — Wed, 01 Jun 2016 20:56:47 GMT

Yes, you should suspend your service immediately. Log into your self srrve account and go to Plans and Add-ons. Then select Lost/Stolen phone and click suspend service. That will lock out anyone trying to use your phone.

Then you order a new SIM card from the main page. When you get a new phone, or find your old one, just log back into your account, go to the Plans & Add-ons page and click register new SIM. You'll be good to go again.

Do you need any help picking a new phone?

Good luck.

Re: What do I do if my phone is lost or stolen?

samsamuel — Thu, 02 Jun 2016 13:56:04 GMT

Hi Shazia_K my phone # ************

and about who can get the messages from the voice mail

also what the chippest phone i can get it because i recived offers for job by phone or by voice mail. thank you for helping

Re: What do I do if my phone is lost or stolen?

samsamuel — Thu, 02 Jun 2016 13:56:21 GMT

Hi Shazia_K my phone # *************

and about who can get the messages from the voice mail

also what the chippest phone i can get it because i recived offers for job by phone or by voice mail.

Thank you for helping

Re: What do I do if my phone is lost or stolen?

samsamuel — Thu, 02 Jun 2016 13:56:42 GMT

Hi Shazia_K my phone # ***********

and about who can get the messages from the voice mail

Re: What do I do if my phone is lost or stolen?

Shazia_K — Thu, 02 Jun 2016 13:58:36 GMT

Hello @samsamuel,

Please do not post personal info such as phone numbers on this public forum, it is available for every body to see.

If you hover over your pointer above my name, you will see the option of sending me a private message.

Thanks,

Shazia

Re: What do I do if my phone is lost or stolen?

samsamuel — Thu, 02 Jun 2016 15:39:26 GMT

Hi Shazia_K Please i would like to recevie new sim card you told is free.

Thanks

Re: What do I do if my phone is lost or stolen?

Shazia_K — Thu, 02 Jun 2016 15:42:38 GMT

Hello @samsamuel,

Sure, you will need to order the SIM card, here is the link https://store.publicmobile.ca/

Please enter your mailing address and you will receive the SIM card within 3 to 7 business days.

Thanks,

Shazia

Re: What do I do if my phone is lost or stolen?

Luddite — Thu, 02 Jun 2016 16:20:18 GMT

@samsamuel Voicemail: you can listen to your messages by calling your phone number from any phone. Press * once when you hear your greeting, then follow the directions to listen to your messages. HOWEVER, I don't think that will work if you have suspended service.

New Phone: No one knows for sure the cheapest best phone for you. However, I noticed that Telus is selling reconditioned Moto E phones for $75 and it still has a 1 year warranty. Any phone from Telus or Koodo will work on Public Mobile. Another source for reconditioned phones is Orchard https://publicmobile.getorchard.com or https://www.getorchard.com. Otherwise you must be sure to get an unlocked phone compatible with the PM network. Here is another post discussing this: Where can I buy a phone to use with Public Mobile?

It is really a pain to lose your phone. Good luck getting service back quickly.

Re: What do I do if my phone is lost or stolen?

srlawren — Thu, 02 Jun 2016 19:45:59 GMT

@Luddite execellent suggestions on the replacement phone, very helpful reply all-around. Kudos.