topic Re: Sim card in Get Support

Sim card

audreytalbot — Mon, 05 Sep 2022 16:05:51 GMT

Public mobile won't let me save the sim card

Re: Sim card

hTideGnow — Mon, 05 Sep 2022 16:08:10 GMT

HI@audreytalbot try to change sim card in My Account?

I might have seen another post about this problem yesterday.

Make sure your sim card is a new , never activated sim card

Then try to use Incognito mode to try again (or clear cache and relaunch browser, or use a different browser)

If that still does not work, open ticket with CS agent and they can manually swap the card for you

open a ticket with PM CS Agent at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Sim card

dust2dust — Mon, 05 Sep 2022 16:12:25 GMT

Do you mean like in the change sim function? Are your services active? Or are you suspended? Can you try a different browser or even device or use incognito mode.

Adding - so does everybody have this as a "signature" now? A few ideas but always throwing in the contact support?

Re: Sim card

Outdoorsman — Mon, 05 Sep 2022 16:13:53 GMT

@audreytalbot hi did you have your account in lost/stolen mode? if so go back and resume service

Re: Sim card

Timer — Mon, 05 Sep 2022 20:31:54 GMT

@audreytalbot

How to SIM Swap > http://publicmobile.ca/en/on/get-help/articles/sim-swap-fraud
and use browser from computer,and clear cache and cookies and use one page inPrivate mode,
and get verification code choose by email for SIM Swap.