topic Re: Got an error in Get Support

Got an error

ottaviarossini — Mon, 05 Sep 2022 11:26:21 GMT

on my phone not open

for tablet browsing firefox got an error

Re: Got an error

dust2dust — Mon, 05 Sep 2022 04:29:43 GMT

Wow, that's quite the splash. What were you trying to do? Can you get the message again? ie. reproduce it? Or did it just happen once?

Re: Got an error

Timer — Mon, 05 Sep 2022 04:30:59 GMT

@ottaviarossini

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode,

if from browser mobile Chrome, go view in desktop mode.

Tap on the menu options.
Select the checkbox against the Desktop site.
and clear cache and cookies and use one page incognito.

here link for photo View Desktop Site. check it out how to do it.

To Login Page or Login Page Rewards

or install Microsoft Edge browser.

Re: Got an error

dust2dust — Mon, 05 Sep 2022 04:35:24 GMT

@Timer- This appears to be a community error. Not self-serve.

Re: Got an error

Timer — Mon, 05 Sep 2022 04:42:57 GMT

@dust2dust

i don't know maybe.. that first time saw this 6 error. but in photo they given all instructions.

Re: Got an error

dust2dust — Mon, 05 Sep 2022 05:02:10 GMT

@Timer- I've never seen it before either. It says "Public Mobile Community > Authentication Error" up top and Khoros at the bottom. What I'm saying is, is that they don't need the account or rewards login links.

Re: Got an error

Timer — Mon, 05 Sep 2022 05:05:04 GMT

@dust2dust

yeah OP not ask for account or rewards login links.but i posting if them don't know where they going. you know.

Re: Got an error

dust2dust — Mon, 05 Sep 2022 05:08:30 GMT

@Timer- No I don't know. The error is from the Community. And it's why I asked how they got it.

Re: Got an error

ottaviarossini — Mon, 05 Sep 2022 05:30:59 GMT

twice got it to sign in to community
on my phone not opening

Re: Got an error

ottaviarossini — Mon, 05 Sep 2022 05:33:54 GMT

installed microsoft

Re: Got an error

dust2dust — Mon, 05 Sep 2022 05:54:57 GMT

I primarily use Firefox on my phone. Sometimes I use Chrome. I rarely to almost never use the Samsung browser. I've never seen that error.

Let us know it goes with Microsoft. You could also try the suggestions by Timer in his first part in your Firefox.

Adding - @ottaviarossini - so which was it, Microsoft or those browser things?

Re: Got an error

computergeek541 — Mon, 05 Sep 2022 11:29:38 GMT

@ottaviarossini

That authentication error messages sometimes appears if ja member is logged in but tries to switch to either mobile or desktop view. I've found that this is usually corrected by reloading the page.

Re: Got an error

ottaviarossini — Mon, 05 Sep 2022 22:51:41 GMT

installed microsoft edge browsing and open inprivate, not showing up yet

Re: Got an error

dust2dust — Mon, 05 Sep 2022 22:59:46 GMT

If you mean the error message then good. Please go ahead and click that accept as solution button on that reply from Timer if that's the case.

Re: Got an error

ottaviarossini — Mon, 05 Sep 2022 23:08:14 GMT

did

Re: Got an error

dust2dust — Mon, 05 Sep 2022 23:12:30 GMT

Person of few words. 🙂 I'm sure that user will appreciate it.