topic Re: Account in Get Support

Account

mhirmiz — Fri, 02 Sep 2022 15:55:43 GMT

Hi, I can't log into my account nor change the password. Also my service isn't working

Re: Account

Meow — Fri, 02 Sep 2022 15:56:53 GMT

Try using different browser. Try Incognito mode. Clear browser’s cache. Try force refresh.

If nothing works contact agent for assistance.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Account

dust2dust — Fri, 02 Sep 2022 15:58:18 GMT

Are you not getting the email for the password change?

Assuming you're wishing to pay...do you have a valid credit card registered on the account? Do you remember your 4 digit account pin? You can the 611 system to make a payment. You can also buy vouchers and use 611 and NOT need a pin. You can also use real time payments in some stores.

Re: Account

BKNS27 — Fri, 02 Sep 2022 16:08:07 GMT

@mhirmiz

When is your renewal date?
Did you keep up with your 30 day cycle payment? If not, your account will be suspended.

Refresh your browser then try again.

Re: Account

esjliv — Mon, 05 Sep 2022 02:59:55 GMT

So, whatever happened @mhirmiz; did you get services working and got access into your account?

Was this a brand new activation, that never worked yet?

Are you even a current customer with an activated sim card? If you have been in nonpay/suspended status for over 90 days, or ported your Public Mobile number to another provider, then you lost your Public Mobile account, phone number, and access to self serve/My Account.