topic Re: Can't connect in Get Support

Can't connect

helsinc — Mon, 05 Sep 2022 02:40:17 GMT

I believe I have installed my sim card into my Galaxy s22 correctly but it shows greyed out under Mobile Networks. Under APN it shows as Mobile Internet sp.mb.com and Tethered Mobile isp.mb.com. When I scan for networks I get Telus, Bell, Freedom and Rogers and when I select Telus I get "unable to connect. Try later." Under Data Usage I have turned on Mobile data - access the internet through your mobile network. Sim Card Manager shows SIM1 turned on -unknown unknown number.

I have cleared cache and data and have forced stop in Sim toolkit. Multiple restarts. What should I do next?

Re: Can't connect

Timer — Mon, 05 Sep 2022 02:58:23 GMT

@helsinc

turn off device take out SIM card and inserted back and turn on,
How to install SIM Card
Airplane Mode on/off
Reset Network Settings and check APN Settings >> How to set APN
check your software ios update date, and rebooting device.

Re: Can't connect

softech — Mon, 05 Sep 2022 02:45:47 GMT

@helsinc you should see Public Mobile in the neteork list

You can leave the APN aside first as it is more for data connection. Let's make sure it connects to PM network first.

Try to make sure Nwtwork selection is Automatic and try to click Reser Network settings. You should see iit automatically connect to Public Mobile network. Once connected, check if you can make calls and receive calls first. If calls work, then check data connection.

Re: Can't connect

esjliv — Mon, 05 Sep 2022 02:49:10 GMT

Have you activated the public mobile SIM card and chose a plan yet @helsinc ?

If not, you can do that here through the online activation pages: https://publicmobile.ca/en/on/portal/activation

Re: Can't connect

Timer — Mon, 05 Sep 2022 02:54:58 GMT

@esjliv wrote:
Have you activated the public mobile SIM card and chose a plan yet @helsinc ?
If not, you can do that here through the online activation pages: https://publicmobile.ca/en/on/portal/activation

@esjliv really.. if SIM not activated how can scan for network...

@helsinc

Dial *#06# from your device and Check the Status of Your Device

Re: Can't connect

dust2dust — Mon, 05 Sep 2022 03:31:08 GMT

When I try out a never activated sim I get bars and connected to Telus. When I scan for networks I see Public, Bell, Freedom. Rogers. So how sure are you that this is a Public sim?

Did you in fact go through the activation process?

Or was this a replacement sim for an active account? If so did you use the change sim function?

Adding - when I put in a fully deactivated Telus sim and scan, it finds Telus, Bell, EXT, Freedom.

Re: Can't connect

softech — Mon, 05 Sep 2022 03:32:20 GMT

Thanks @dust2dust to confirm that a sim not activated can scan network