topic Re: pause my plan for traviling 2 months in Get Support

pause my plan for traviling 2 months

miicmc — Mon, 05 Sep 2022 00:33:07 GMT

I want to pause my plan cause I am travelling for a few months. I am using auto payment now.
When I am starting to travel do I just unable Pre-Authorized Payments option on the website?
Once I come back how do I reactive my account?

Thanks for help

Re: pause my plan for traviling 2 months

softech — Mon, 05 Sep 2022 00:37:53 GMT

@miicmc Basically yes

But first, make sure you don't have any $ in Available Fund. If there is $0 there, then just disable Pre-Authorized payments

But if you have some $ in Available Fund, then you have to manually suspend it via Lost/Stolen before the next renewal date

Also, make sure you activate it again within 90 days after the first day of suspension. If you are going for longer than 90 days, you still need to manually pay it once around the 85th days to reactivate for 30 days, and let it suspend again after the 30 days. Then you will have to repeat this 85 days - 30 days process to keep your number and account alive.

Re: pause my plan for traviling 2 months

Timer — Mon, 05 Sep 2022 00:48:15 GMT

@miicmc

your plan is higher price then change plan to lower cost for $15 and pay befroe you go out canada and you have 30 day service and tried use browser from computer, clear cache and cookies and use one page inPrivate mode,To Login Page go to your paymets and go to Manage Your Card and turn to Disabled for next payment will be suspended account and after 88 days Login and do Enabled to you save your number. and go to reactivate your account to keep the services Active.

and also do it again same thing to suspended account.

if missed a payment you have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:
Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Re: pause my plan for traviling 2 months

esjliv — Mon, 05 Sep 2022 00:50:43 GMT

@softech wrote:
make sure you don't have any $ in Available Fund. If there is $0 there, then just disable Pre-Authorized payments

Well, you can have some funds in your account @softech. It just should be less than what the plan would normally take from your Available funds area it would need to renew the plan so that the plan goes into suspended status. 🙂

Re: pause my plan for traviling 2 months

miicmc — Mon, 05 Sep 2022 00:58:54 GMT

Where can I see on the website to check if I have $ in Available Fund?
I have a few dollars saved with Pre-Authorized Payments at this time. Will it reset if I disable and enable it again?

Re: pause my plan for traviling 2 months

Timer — Mon, 05 Sep 2022 01:16:04 GMT

@miicmc wrote:
Where can I see on the website to check if I have $ in Available Fund?
I have a few dollars saved with Pre-Authorized Payments at this time. Will it reset if I disable and enable it again?

@miicmc

Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything, just wait about a 3 second will automatically be login,,

Edit: in front of the mien page do you see that amount at Available Fund,

Re: pause my plan for traviling 2 months

darlicious — Mon, 05 Sep 2022 01:03:40 GMT

@miicmc

Here are your options for your public mobile service while traveling...

You can turn off autopay and allow the account to suspend at the of your current 30 day cycle but this is your least advantageous option. Pay and reactivate by day 85 or so.
If you have an account balance that exceeds your plan amount then you need to suspend via the lost/stolen feature in your account before midnight eastern on the evening of your renewal. Then on day 85 or so resume your service to pay and reactivate.
Suspending via lost/stolen before midnight eastern will keep your voicemail active allowing you retrieve voicemail and any verification sent by phone calls. However your rewards will not be applied to your account**. CSA contact after paying and reactivating is necessary to have the rewards applied manually.**This only applies to customers earning $$ rewards.
Voicemail can be accessed by calling your pm number from a different phone by calling your phone # and pressing * once connected and entering your 4 digit voicemail pin #.
If you don't have an account balance or enough balance to cover your plan amount you can suspend via lost/stolen after midnight but before 2 am eastern on the day of your renewal. Once your rewards have been applied (usually by 12:15 am et) then suspend your account. Voicemail access will be lost.
Switching to the $15 plan with rewards helping to cover a partial or full amount of your plan allows you to call forward your pm number to your fongo/textnow number before you leave Canada.. Now any incoming calling to your pm number will ring thru to your fongo/textnow number while on wifi or mobile data (w/a local or global sim card) You can access your fongo/textnow voicemail for all voicemail messages.

Most important mark on your calendar day 85 of your suspension and day 90. Do not forget when you must unsuspend your account via lost/stolen and/or pay and reactivate your service so you don't lose your phone number and account. Happy travels and Stay--Safe!

Pre-authorized payments will not re-engage after your suspension for either non-payment or when using lost/stolen. Using the lost/stolen feature disables your account as such preauthorized payments will not charge your card nor will the payment system deduct your available funds to pay for your plan. You must resume service via lost/stolen before topping up your account or using available funds to pay for your plan reactivation.

Re: pause my plan for traviling 2 months

computergeek541 — Mon, 05 Sep 2022 01:03:48 GMT

@Timer wrote:
@miicmc wrote:
Where can I see on the website to check if I have $ in Available Fund?
I have a few dollars saved with Pre-Authorized Payments at this time. Will it reset if I disable and enable it again?
@miicmc
use browser from computer,/clear cache/cookies/use one page inPrivate mode,
or safari on private mode, o Login Page
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything, just wait about a 3 second will automatically be login,,

When the customer isn't reporting any website issues, talking about incognito mode, clearing aches, and using different browsers may just unnecessarily confuse customers.

Re: pause my plan for traviling 2 months

Timer — Mon, 05 Sep 2022 01:16:39 GMT

@computergeek541

ok..i fixed.

Re: pause my plan for traviling 2 months

esjliv — Mon, 05 Sep 2022 01:33:23 GMT

You can hear your Available Funds balance when you dial 611 from your device. This should match what your funds show on your My Account as well.

You can disable and enable autopay at anytime. Once you are suspended though, and you enable autopay again, your plan will only renew another 30 days after you make a manual payment to reactivate your account.