topic Re: Login in Get Support

Login

johnny_leafsfan — Sun, 04 Sep 2022 22:42:49 GMT

How to override email identity because they spelt my email wrong on the login

Re: Login

computergeek541 — Sun, 04 Sep 2022 22:44:07 GMT

@johnny_leafsfan wrote:
How to override email identity because they spelt my email wrong on the login

To change the e-mail address for your Self Serve account, please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and in the chatbot window, type in "change self serve e-mail address".

Re: Login

RossN — Sun, 04 Sep 2022 22:44:47 GMT

@johnny_leafsfan

Hello you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type request email change

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Login

Timer — Sun, 04 Sep 2022 22:49:56 GMT

@johnny_leafsfan

open ticket directly https://bit.ly/3QVWGEu

or contact support team by private message > CS_Agent to change email and set new password,

and change the community email address by yourself My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

Re: Login

hTideGnow — Sun, 04 Sep 2022 22:58:01 GMT

HI@johnny_leafsfan you should get your email address updated, use the correct email to login

But to change email , only PM CS agent can help. Please open ticket with them:

To open a ticket with PM CS Agent. at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Login

dust2dust — Sun, 04 Sep 2022 23:01:38 GMT

Are your services working? If so you can choose the SMS option? If they're not working then you could use the 611 service and your registered card and your 4 digit account pin to pay to reactivate the account. Or buy vouchers. Or use real time payments. Then when your service is active you can use SMS. And then you can still login using the wrong email address as it's just a login id.

But yes as already mentioned you'll need the support people to change your email address.