topic PUK in Get Support

PUK

JRPDecker — Sun, 04 Sep 2022 06:41:31 GMT

My phone is locked and it is asking for a PUK code for the SIM. I am not sure what this is it where to find it. Where do I find this as I am unable to use my phone.

Re: PUK

BKNS27 — Sun, 04 Sep 2022 08:44:49 GMT

@JRPDecker

You can get the PUK for the SIM by contacting a CS_Agent via SIMon Chatbot and create a ticket on the bottom of page or private message on the envelope icon above.

If it is a Samsung phone, you will need a PUK to unlock the phone. In this case, you will need to contact Samsung Canada: 1-800-SAMSUNG.

If you just purchased the Samsung phone privately then you need to contact the seller to find out the carrier that locked the phone.

Re: PUK

esjliv — Sun, 04 Sep 2022 13:10:05 GMT

Hello @JRPDecker - Hopefully this link can help you determine which Puk message you are receiving and how to solve it:

https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml6dfoOGWCbzEjqGe8dAWK9FYr&lang=en&

Re: PUK

softech — Sun, 04 Sep 2022 13:25:56 GMT

@JRPDecker there are different PUK message and have to be deal with differently. What exact error message you got?

Here are the different types:

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed",

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)