topic Re: SIM Card not arrived issue in Get Support

SIM Card not arrived issue

shencandice8 — Sun, 04 Sep 2022 00:58:12 GMT

I ordered a SIM Card online 20 business days ago, but it didn't arrive yet. And I have no way to submit the ticket because I am not the customer yet. Yesterday, I had to go to the Telus store to ask for a solution. The store staff told me to buy another SIM card so that I can log into my account to submit a ticket. Now I want to know how to get my payment back for the duplicate charge.

Re: SIM Card not arrived issue

RossN — Sun, 04 Sep 2022 01:00:20 GMT

@shencandice8

hi you can try for a credit/refund to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: SIM Card not arrived issue

computergeek541 — Sun, 04 Sep 2022 01:00:58 GMT

@shencandice8 wrote:
I ordered a SIM Card online 20 business days ago, but it didn't arrive yet. And I have no way to submit the ticket because I am not the customer yet. Yesterday, I had to go to the Telus store to ask for a solution. The store staff told me to buy another SIM card so that I can log into my account to submit a ticket. Now I want to know how to get my payment back for the duplicate charge.

Send a private message to a CSA. https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card not arrived issue

softech — Sun, 04 Sep 2022 01:01:33 GMT

@shencandice8 It could take as many as 3 weeks for the sim to arrive. 20 buiness days is a bit too many. Maybe it was lost on the way?

no worry, you can also submit ticket. Just message them via direct message;

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: SIM Card not arrived issue

shencandice8 — Sun, 04 Sep 2022 01:04:17 GMT

but I have already bought a new SIM card at the Telus Store. No need for another SIM card, then what shall I do next?

Re: SIM Card not arrived issue

softech — Sun, 04 Sep 2022 01:08:00 GMT

@shencandice8 still open a ticket with PM Support by messaging them demand a refund since the card is lost and you no longer need it (as you were forced to get one at Telus store).

Re: SIM Card not arrived issue

shencandice8 — Sun, 04 Sep 2022 01:15:50 GMT

Thank you very much!

Re: SIM Card not arrived issue

CountyDownIeUk — Sun, 04 Sep 2022 01:23:15 GMT

@shencandice8

1. You can keep SIM as a spare - if you lose phone or damage SIM...activate the spare.

2. You can keep SIM as a spare - give to friend or family to entice them to join...they use your referral code...you gain a point every month that they remain as a customer.

Re: SIM Card not arrived issue

shencandice8 — Sun, 04 Sep 2022 01:24:51 GMT

Sorry, I have no spare SIM card so far. 😂

Re: SIM Card not arrived issue

darlicious — Sun, 04 Sep 2022 01:35:19 GMT

@shencandice8

Did you save your receipt from purchasing the SIM card from telus? Submit that or a copy of it with your message to customer support and ask them to credit your account the amount equal to the cost of the SIM card.

If the Public Mobile SIM card ever shows up it's a freebie keep it as a spare because obviously it's not exactly easy to get a SIM card nowadays hopefully a policy Public Mobile will reverse sooner than later.