topic Re: I purchased data addon but its not working in Get Support

I purchased data addon but its not working

gbokodi — Sat, 03 Sep 2022 22:48:08 GMT

I purchased data addon and its not working

I restarted, re-tried connecting to network, turn off/on....nothing works

Re: I purchased data addon but its not working

gbokodi — Sat, 03 Sep 2022 22:49:09 GMT

it say 391.2 MB left of data addon but I can't select it or use it....

Re: I purchased data addon but its not working

hairbag1 — Sat, 03 Sep 2022 22:51:54 GMT

Log in to your account and under Add-on Usage...click the refresh arrow to see if you have successfully added the data add-on. If not mentioned there....it wasn't added yet.

Re: I purchased data addon but its not working

RossN — Sat, 03 Sep 2022 22:53:58 GMT

@gbokodi hi you may have already used it ,there have been some issues with people viewing cached versions of account balances,delete cache and cookies or use a different browser in private or incognito mode reboot your device and sign back in to account see if it updates

Re: I purchased data addon but its not working

softech — Sat, 03 Sep 2022 22:56:20 GMT

@gbokodi chexk if you have any data limit setup on your phone. It could be that stopped yiur use of data

Re: I purchased data addon but its not working

gbokodi — Sat, 03 Sep 2022 23:00:42 GMT

this solved it. wired all my devices showed 391.2 till refresh was hit

Thanks

Cheers

Re: I purchased data addon but its not working

hairbag1 — Sat, 03 Sep 2022 23:29:54 GMT

So...did that make your data add-on start working or ??