topic Re: Renewal in Get Support

Renewal

Ronniethehoe — Sat, 03 Sep 2022 15:17:49 GMT

It asked us to make sure we have auto pay , which we do. Now no phone service? Fix this quickly. We can take our business elsewhere

Re: Renewal

softech — Sat, 03 Sep 2022 15:20:38 GMT

@Ronniethehoe The text will send out monthly, usually you can ignore

But Pre-Authorized payments could fail occasionally, could be an issue with PM but could also be an issue on the credit card side.

Once it failed like your case, PM will not re-attempt. So you will have to login to My Account and make the manual payment one time. Login to My Account, click the button Reactivate my plan and follow the steps to complete a manual payment using the card on the system . Once payment is made, logoff from My Account and reboot your phone and it should be good

Re: Renewal

hairbag1 — Sat, 03 Sep 2022 15:24:43 GMT

"Now no phone service"...does both talk and text not work ?

When did your plan renew ?

Re: Renewal

esjliv — Sat, 03 Sep 2022 15:25:53 GMT

@Ronniethehoe - log into My Account or call 611 to see what the status of your account is telling you: Active or Suspended.

If Suspended, see @softech 's post.

If Active, try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

Re: Renewal

Yummy — Sat, 03 Sep 2022 16:07:56 GMT

@Ronniethehoe wrote:
Fix this quickly. We can take our business elsewhere

This is free country. You can do whatever you want, PM does not care.

We are customer like yourself but with that kind of attitude not many people will help you out...