topic Re: Activation account in Get Support

Activation account

Finusa — Sat, 03 Sep 2022 15:07:26 GMT

Hi, I did my payment, but I cant phone to anyone,what to do ? But my account status is active because my current plan cycle is due September,6. What to do next for to make calls? Thanks for letting me know

Re: Activation account

esjliv — Sat, 03 Sep 2022 13:47:38 GMT

@Finusa - your plan is Active and due to renew on September 6th, okay.

How long have you not been able to call anyone?

What about incoming calls, texts in/out and data. Do those work?

Can you try you sim into another phone to see if outgoing calls.

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if calling improves

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Activation account

Finusa — Sat, 03 Sep 2022 14:47:12 GMT

Thanks for reply. But I did all this. I cant phone anyone anywhere yet

Re: Activation account

hairbag1 — Sat, 03 Sep 2022 14:52:32 GMT

Dial 611 from your cell phone...that'll tell you if plan is still Active and when your plan is set to renew.

Re: Activation account

hTideGnow — Sat, 03 Sep 2022 14:54:34 GMT

HI @Finusa are you on the $15 limited minute plan? If you are , you might have used up the 100 outbound minutes. Loading the Plan amount early would not renew you plan early. In your case, you will need to buy extra add-on for $5.

And alternate way is to use VoIP app like Fongo, you can make regular phone calls using the apps when you have Wifi or Mobile Data. This could be a free workaround until Sep 6 renewal

Re: Activation account

esjliv — Sat, 03 Sep 2022 15:04:50 GMT

@Finusa wrote:
Thanks for reply. But I did all this. I cant phone anyone anywhere yet

Hi @Finusa - are you able to confirm the below...

"\What about incoming calls, texts in/out and data. Do those work?

Can you try you sim into another phone to see if outgoing calls? "