US Data Roaming not working

jblanchet — Tue, 04 Jan 2022 19:43:12 GMT

@CS_Agent Hello, twice now I've purchased the $10 200MB US data roaming and have been unsuccessful with it. Maybe I'm doing something wrong:

- I purchase the add on (not just add money to my wallet)

- Confirm that it's listed in my add ons

- Once I'm in the states I turn on Data Roaming and connect to AT&T

- I try to use anything with data and have no luck

When I check back on my account it says I used 0/200MB.

This is all done on an Android Nexus 5X. When I look at my cell network icon, it says LTE but has the small x in the corner.

Thanks

Re: US Data Roaming not working

CS_Agent — Wed, 04 Oct 2017 18:07:27 GMT

Thanks for reaching out to us @jblanchet

Sorry to hear that you're unable to use your US roaming add on. I've just sent you a private message 🙂

Best,

Syed