topic Re: No support options working in Get Support

No support options working

sdt001 — Sat, 03 Sep 2022 02:13:02 GMT

Got a certified phone, arrived unable to charge. Cannot submit a ticket - when you click a button, it unclicks other already selected buttons. Cannot private message, that page isn't working either. Tried in 3 browsers.

Why can you not get help? So frustrating! How can that much stuff not work?

Re: No support options working

Timer — Sat, 03 Sep 2022 02:13:50 GMT

@sdt001

contact PM support team by private message CS_Agent

Re: No support options working

computergeek541 — Sat, 03 Sep 2022 03:32:04 GMT

@Timer

The customer has already said that private messaging isn't working, so tellng the person to send a private message isn't going to work.

@sdt001

Unfortunately, those are the only ways to contact customer service. Please check your Community setting to ensure that private messagjng hasn't been accidently disabled.

Re: No support options working

dust2dust — Sat, 03 Sep 2022 03:21:01 GMT

@computergeek541 wrote:
@Timer
The customer has already said that private messaging isn't working, so tellng the person to send a private message isn't going to work.

Fixed it for you. 🙂

Re: No support options working

computergeek541 — Sat, 03 Sep 2022 03:32:19 GMT

I've made the correction.

Re: No support options working

softech — Sat, 03 Sep 2022 03:33:00 GMT

@sdt001 wrote:
Cannot private message, that page isn't working either. Tried in 3 browsers.

@sdt001 what error you got from private message?

if you don't mind, start a private message to me and see if it works

If it shows any error, take a screenshot and post it here/

Re: No support options working

dust2dust — Sat, 03 Sep 2022 03:38:05 GMT

@computergeek541- help yourself to archiving/removing/deleting this and my other reply if you wish and do whatever you want with your above reply.

Re: No support options working

Timer — Sat, 03 Sep 2022 03:50:52 GMT

@computergeek541 thanks.

@sdt001

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode,

and go to your Preferences - My settings - Community (publicmobile.ca)

Turn on private messages
Receive email notifications for new private messages
check on both
and press save. and go to my post above to resending.