topic Re: Worst customer service in Get Support

Worst customer service

Kandrews — Sat, 03 Sep 2022 01:51:04 GMT

Why does it take countless tickets, and no agent hasn't replied back to me "within 30 minutes"? Like what type of a customer service are you guys providing? Come tomorrow it's going to be day 3 and nothing. Worst WORST service by far. Not happy.

Re: Worst customer service

esjliv — Sat, 03 Sep 2022 01:53:37 GMT

That is pretty bad @Kandrews . Others have complained about this today too.

Respond to open tickets you have opened and hopefully you will get a response soon. Check that envelope a the top right of the community page.

Is there something that the community could possibly assist or try and help troubleshoot with?

Re: Worst customer service

Kandrews — Sat, 03 Sep 2022 01:59:01 GMT

No this is something an agent has to do to Port in a new number. But this whole situation is frustrating.

Re: Worst customer service

esjliv — Sat, 03 Sep 2022 02:13:00 GMT

@Kandrews wrote:
No this is something an agent has to do to Port in a new number. But this whole situation is frustrating.

I wonder if the Telus porting number could help you @Kandrews ...unless this is a Koodo prepaid account.

You can maybe try calling the Porting Team to inquire about your port in the morning.

Check your Private INBOX messages, I have sent you the TELUS Porting phone number.

Re: Worst customer service

_markymark — Sat, 03 Sep 2022 04:33:51 GMT

Agreed. You can just go to a telus kiosk for help.

Re: Worst customer service

computergeek541 — Sat, 03 Sep 2022 10:53:29 GMT

@_markymark wrote:
Agreed. You can just go to a telus kiosk for help.

This isn't correct. Telus stores aren't there to provide any level of assistance other than to sell a new SIM card. They have zero access to the customer's Public Mobile account and aren't equipped to help in any way. All support for Public Mobile customers is provided online.