topic Re: SIM card in Get Support

SIM card

Chris001 — Sat, 03 Sep 2022 03:17:05 GMT

Hello,

I have purchased an iPhone 11. This is the order number: 303927.

I was wondering if I will receive the SIM card. I have received the iPhone, but there was no SIM card in the box or inside the phone.
Also, am I going to receive a $30 bill credit that I am supposed to receive with the purchase of a Certified Pre Owned phone?

Please let me know. You can email me at xxxxxxxxxxxxx

Thank you,

Re: SIM card

softech — Sat, 03 Sep 2022 03:25:18 GMT

@Chris001 there have been many reports lately that PM fulfillment forgot to include the sim card for phone orders. So Open ticket with them and ask them to send it back

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

But it could take them as many as 3 weeks to ship a sim card. If you need one urgently, you will be better off to buy one from Telus or Koodo store in your area

Re: SIM card

esjliv — Sat, 03 Sep 2022 01:57:00 GMT

@Chris001 - we are all members and customers here on the forum, @softech provided you a method to reach public mobile customer support.

This is a public forum, please edit your post to remove any personal information. To edit it, hit the down arrow at top, right of your post.