topic Re: Porting number in Get Support

Porting number

Ryanj9422 — Sat, 03 Sep 2022 00:12:57 GMT

Trying to transfer over from Telus, did everything and when it gets to the part where it transfers my number I get and error and have to make a ticket. It already charged my credit card aswell.

Re: Porting number

Timer — Sat, 03 Sep 2022 00:14:26 GMT

@Ryanj9422

If the previous troubleshooting steps didn’t work, and it has taken more than 2 hours to transfer your mobile number,you will need the help of a Customer Support Agent > Chatbot

or contact support team by private message CS_Agent

Re: Porting number

RossN — Sat, 03 Sep 2022 00:16:27 GMT

@Ryanj9422

If you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Porting number

esjliv — Sat, 03 Sep 2022 00:24:30 GMT

@Ryanj9422 - you can submit a ticket by methods provider, and while you wait (or try this first) you can see if you can have this completed via the Telus porting number.

Check your Private INBOX messages, I have sent you the TELUS Porting phone number.