topic Re: Transfer from previous provider not completed in Get Support

Transfer from previous provider not completed

anju1 — Sat, 03 Sep 2022 03:22:46 GMT

I tried transferring my Fido number to the public. Already activated Public SIM card, responded the transfer authorization text from FIDO.

I received message from Public saying transfer of number couldn’t be completed and I will be contacted shortly from them but no response from public team.

Re: Transfer from previous provider not completed

dust2dust — Fri, 02 Sep 2022 23:42:05 GMT

Call the number in the link and they should sort it out. Maybe you gave some incorrect information.

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475

Re: Transfer from previous provider not completed

esjliv — Fri, 02 Sep 2022 23:42:46 GMT

@anju1 - not sure why it says someone will contact you...🙄. Maybe sometimes they do, but not sure.

Submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

Re: Transfer from previous provider not completed

Timer — Fri, 02 Sep 2022 23:46:40 GMT

@anju1

If the previous troubleshooting steps didn’t work, and it has taken more than 2 hours to transfer your mobile number,you will need the help of a Customer Support Agent > Chatbot

Re: Transfer from previous provider not completed

anju1 — Sat, 03 Sep 2022 00:12:27 GMT

Tried calling Telus port number , it says transfer request for my number does not exist 🥲

Re: Transfer from previous provider not completed

dust2dust — Sat, 03 Sep 2022 00:34:49 GMT

Maybe I gave incorrect information. Maybe the fact it went through means they don't about it. Looks like the support people.