topic Re: Bad service, must be sim issue in Get Support

Bad service, must be sim issue

jordanmadgett — Fri, 02 Sep 2022 22:51:06 GMT

I keep having calls dropped and low signal in downtown Toronto mainly where I live but also everywhere else

Re: Bad service, must be sim issue

softech — Fri, 02 Sep 2022 22:52:46 GMT

@jordanmadgett what brand and model is your phone?? PM uses 3G for voice service only, it could be a device compatibility issue if you experience the same problem everywhere

Re: Bad service, must be sim issue

jordanmadgett — Fri, 02 Sep 2022 22:53:44 GMT

softech, it is an Iphone 13 pro!

Re: Bad service, must be sim issue

Timer — Fri, 02 Sep 2022 22:55:43 GMT

@jordanmadgett

turn off device take out SIM card and reinsert back on.

and if still have same issue then reset network and what your plan speed is?

Re: Bad service, must be sim issue

esjliv — Fri, 02 Sep 2022 23:06:50 GMT

Are you a new or existing customer @jordanmadgett .

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Bad service, must be sim issue

will13am — Fri, 02 Sep 2022 23:23:46 GMT

@jordanmadgett , problem is definitely not with the SIM card. Can you compare notes with other Telus/Koodo/Bell/Virgin/Lucky customers in your area? All these brands run off the same towers.

Re: Bad service, must be sim issue

computergeek541 — Sat, 03 Sep 2022 03:27:13 GMT

@Timer

The plan's data speed is unrelated to issues with phone calls.

Re: Bad service, must be sim issue

softech — Sat, 03 Sep 2022 03:30:12 GMT

@jordanmadgett wrote:
softech, it is an Iphone 13 pro!

@jordanmadgett won't be a phone issue then

any chance you can try your PM sim card in another phone to test ?

Re: Bad service, must be sim issue

Timer — Sat, 03 Sep 2022 03:45:00 GMT

@computergeek541

i mean about the speed for to put the network for 3G or 4G.