topic Re: Data Add on not working in Get Support

Data Add on not working

smudge — Fri, 02 Sep 2022 19:27:15 GMT

Hi everyone. I ran out of data on my plan, and so purchased a 200mb data add on. However my data hasn't kicked in (it's been two days since I purchased the add on).

1. The add on is active on my account

2. I've restarted the phone

3. I don't have a data limit set on my phone.

Has anyone else experienced this?

Thanks in advance!

Sathy

Re: Data Add on not working

Outdoorsman — Fri, 02 Sep 2022 19:33:11 GMT

@smudge

hi there have been a few issues lately with the upgrades if you see it in your account and it hasn't kicked in you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Data Add on not working

smudge — Fri, 02 Sep 2022 19:42:14 GMT

Thanks for this, will try the options you suggested!

Re: Data Add on not working

Timer — Fri, 02 Sep 2022 21:49:28 GMT

@smudge

after purchased Add-ons do you did rebooting device,

Re: Data Add on not working

softech — Fri, 02 Sep 2022 21:51:45 GMT

@smudge any chance you have set a data limit on your phone? some people set it up on the phone to avoid data overage. Check it and disable it if you have one

Re: Data Add on not working

esjliv — Sat, 03 Sep 2022 01:13:59 GMT

@smudge - you are in Canada right...just checking.

200mb is not a lot of data if you are actively using it. So, 2 days ago you added it, and data has not worked at all since?

Is your plan still active? Addons will only work on active public mobile plans.

Try toggling into/out of airplane mode.

@softech OP answered your question in #3. 🙂

Re: Data Add on not working

softech — Sat, 03 Sep 2022 01:25:40 GMT

@smudge

> The addon is active on your account..

So, it is showing on your list of add-ons there? how much it shows that it has been used? is it showing 0 used out of 200mb?

Any chance you can put your PM sim in another phone to test it?

Re: Data Add on not working

smudge — Sat, 03 Sep 2022 12:19:35 GMT

Thanks for the tips - I had tried those solutions - but here's what actually worked:

Direct messaged support, then this morning I had the Add-On removed and funds credited. Unfortunately there was no message anywhere, so I had to figure this out for myself.

Added the $5 200mb bundle again, and now it works. I'm using 200MB because I'll switch over to a different plan in a few days, so don't anticipate using too much data right now.

Thanks for your help!