topic Re: Using prepaid pin in Get Support

Using prepaid pin

FrereJaques — Fri, 02 Sep 2022 18:06:51 GMT

How do I set up, activate SIM card and transfer land line using prepaid pin and not a credit card?

Re: Using prepaid pin

RossN — Fri, 02 Sep 2022 18:18:01 GMT

@FrereJaques Hi sorry Public only accepts credit cards or visa debit issued in Canada or the States for activations now

Re: Using prepaid pin

softech — Fri, 02 Sep 2022 18:20:56 GMT

@FrereJaques you meant prepaid visa card or voucher?? You can activate with credit card or prepaid Visa but NOT voucher

For porting, part of the activation process ask you if you want to bring your bunker into PM, just go for that option. Provide then your lamdline account # and your phone number. Please note porting from landline could take up to 7 business days to complete

Re: Using prepaid pin

Dunkman — Fri, 02 Sep 2022 18:21:33 GMT

@FrereJaques

With the new system, you are unable to activate new SIM card with prepaid vouchers yourself. You could purchase a prepaid VISA card to activate new account.

Another option is to contact customer service agent and explain your situation. CSA can activate an account with a temporary number for you with zero funds and suspended. You then will be able to load your voucher and "activate" your plan. Then you can port over your landline number. Hassle and will take some time to get this done.

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is more information to change number after you set up your account:

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Landlines take several days to port over.

Re: Using prepaid pin

computergeek541 — Fri, 02 Sep 2022 18:25:19 GMT

@FrereJaques wrote:
How do I set up, activate SIM card and transfer land line using prepaid pin and not a credit card?

You would need to contact a Public Mobile customer suport agent. Send them a message by clicking here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

The customer support agent can open a new account for you without you need any type of credit/debit card. Intially, the account will be in suspended status because the plan hasn't been paid for. After the account gets opened, you wil lthen need to apply a Public Mobile payment voucher to the account.