topic Re: Payment issues in Get Support

Payment issues

jess45 — Fri, 02 Sep 2022 17:32:33 GMT

Would is my payments not going through? It repeated the numbers correctly and said I've added $50 and I had $7 to start with ?????

Re: Payment issues

Outdoorsman — Fri, 02 Sep 2022 17:39:16 GMT

@jess45 hi you added a voucher? look for a reactivate button press it and reboot your phone

Re: Payment issues

softech — Fri, 02 Sep 2022 17:35:00 GMT

@jess45 did you get all the info from *611? best to login to My Account and you can see clearly and check the Payment History. Also is your service working now? Check My Acxount to see the account status first. If the account shoe's suspended, click Reactivate my plan and follow the steps after

Re: Payment issues

BKNS27 — Fri, 02 Sep 2022 17:37:35 GMT

@jess45

Did it repeated when you called 611?

$57 ($50 + $7) should cover all taxes.

Re: Payment issues

softech — Fri, 02 Sep 2022 17:39:37 GMT

@jess45 if you added voucher via *611, it might take couple minutes for it to update and reactivate your plan. Call back in 15 mins to confirm if the voucher was added and applied towards renewal