topic Re: Activation in Get Support

Activation

ClaritaM — Fri, 02 Sep 2022 15:04:52 GMT

Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Bell

Re: Activation

computergeek541 — Fri, 02 Sep 2022 15:04:39 GMT

@ClaritaM wrote:
Hi, as I am transferring my phone line to Public Mobile, I did not realize that my old service provider sent me an text asking me to authorize the transfer of my phone line. Can you please send a request again to my old device provider, Bell

Posting a message here doesn't connect you with customer service. You need to open a ticket to request this from a customer support agent. Please start by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Activation

hairbag1 — Fri, 02 Sep 2022 15:06:00 GMT

Here's a link to get a CSA assistance...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation

Meow — Fri, 02 Sep 2022 15:06:35 GMT

Contact agent so they can send request one more time. Keep OLD SIM in your phone and reply Yes on received SMS.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: Activation

dust2dust — Fri, 02 Sep 2022 15:07:53 GMT

Or try the number in the link below and put the old sim back in a phone to confirm the transfer:

https://forum.telus.com/t5/Mobility-Services/Help-with-porting-my-number-from-Rogers/m-p/123686/highlight/true#M9475