topic Re: Payments in Get Support

Payments

lynchvrt — Fri, 02 Sep 2022 10:10:15 GMT

Hi,

Something is wrong with the links on the website. I can access "my account page" but when I try to go to make a payment I get the error code 404, something is wrong with the page and other pages as well. The only page that works is the "my account page:. How does this get fixed?

Re: Payments

esjliv — Fri, 02 Sep 2022 10:26:18 GMT

Hi @lynchvrt - yes, there are ongoing issues with My Account since latest upgrades.

Try clearing your browser's cache, or try a different browser or device.

But best and easiest way, I find, is opening a tab in incognito mode then log in this way.

If issues persist, submit a ticket to CSA for assistance and to hopefully get someone on this for improvement.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Payments

tzliu — Fri, 02 Sep 2022 12:57:35 GMT

Could not access accounts either. Something is wrong with system, will have to wait for PM to fix the issue.

Re: Payments

Outdoorsman — Fri, 02 Sep 2022 13:15:17 GMT

@tzliu yes it seems to be down for maintenance at the moment hopefully they are fixing some of the problems

Re: Payments

J_PM — Fri, 02 Sep 2022 16:32:01 GMT

@lynchvrt We did encounter a minor system issue overnight. The issue is now resolved🙂.