topic Re: Can't Log in to Selfserve Account in Get Support

Can't Log in to Selfserve Account

willfoster — Fri, 02 Sep 2022 12:53:58 GMT

I tired logging into self serve these last few days, and cannot get in. Tried clearing browser history, trued new browsers, resetting my password - all to no avail. Any suggestions? Account username is xxxxxxxxxxxxxxxxx

Re: Can't Log in to Selfserve Account

computergeek541 — Fri, 02 Sep 2022 12:55:41 GMT

@willfoster wrote:
I tired logging into self serve these last few days, and cannot get in. Tried clearing browser history, trued new browsers, resetting my password - all to no avail. Any suggestions? Account username is xxxxxxxxxxxxxxxxx

As none of that has worked, please open a ticket to ask a customer support agent for help. Click on the following link to get started https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Can't Log in to Selfserve Account

Outdoorsman — Fri, 02 Sep 2022 12:57:46 GMT

@willfoster hi right now it is down for maintenance maybe some of these issues will be fixed 🙄 ,

to seek the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Log in to Selfserve Account

JordanMercier — Fri, 02 Sep 2022 13:14:49 GMT

when is it going to be back up! My services were supposed to renew today and I'm assuming because of this stupid maintenance it didn't renew properly? I use my phone for 2FA with work and now I can't log into my work computer. This is going to cost me $200 today if it isn't sorted out like now.