topic Re: Old bills in Get Support

Old bills

PhilippeMagnan — Tue, 04 Jan 2022 19:43:04 GMT

I need the detailed Billings of April, May and June 2014. I'm not anymore a PM customer, but I need those bills for a judicial issue : I need those bills to prove hat I did send some SMS to a specific number.

How should I proceed to get those old bills?

Re: Old bills

Luddite — Tue, 31 May 2016 17:14:56 GMT

PM does not have billing info available as everything is prepaid. If you payed by credit card, you will have record there. Or, did you pay with vouchers purchased with cash?

Re: Old bills

srlawren — Tue, 31 May 2016 19:06:31 GMT

@Luddite I don't think @PhilippeMagnan actually cares about the payments, he's looking for a record of sent SMS messages from back then.

Re: Old bills

Kalla_A — Tue, 31 May 2016 19:13:07 GMT

Hello @PhilippeMagnan,

Unfortunately, we do not keep record of your messaging history that far back.

I am sorry for this inconvenience

Good luck,

Kalla

Re: Old bills

Luddite — Tue, 31 May 2016 19:13:26 GMT

@srlawren Thanks for catching the "real" meaning. The answer to your interpretation is even worse since a recent thread suggested PM keeps SMS only 5 days.