topic US mobile and data coverage in Get Support

US mobile and data coverage

pmohapatra — Fri, 02 Sep 2022 03:30:20 GMT

Hi,

At present I am having Canada wide coverage. Going to USA for one week. Can not figure out which add on to subscribe for data as well as phone service. Any one can suggest from your experience.

Thanks

Re: US mobile and data coverage

dust2dust — Fri, 02 Sep 2022 03:32:13 GMT

Only roaming add-ons. Data should be fine. Talk is a whole giant shamozzle of a problem these days.

Connect to T-Mobile for any chance of talk on their old 2G system.

Re: US mobile and data coverage

Timer — Fri, 02 Sep 2022 03:33:42 GMT

@pmohapatra

U.S. Roaming - (publicmobile.ca)

when you are in U.S then buy it the Add-ons and if not working contact to support team by private message CS_Agent to remove those add-ons some area not working.

Re: US mobile and data coverage

BKNS27 — Fri, 02 Sep 2022 03:40:17 GMT

@pmohapatra

Depending on what type of service your are planning to use.

Check all the fees and services under US Roaming.

Re: US mobile and data coverage

esjliv — Fri, 02 Sep 2022 10:44:48 GMT

@pmohapatra - ensure your public mobile is active to ensure any addons work, whether in Canada or in USA (for using Roaming addons).

Roaming addons last only 10 days, and start as soon as you successfully add them to your account. So no need to add them to early, or you will run out of those services before or while you are in the USA.

Ensure your Roaming option is turned on in your phone.

Get Help Article for Roaming and things for reference:

https://www.publicmobile.ca/en/bc/get-help/articles/us-roaming#:~:text=Troubleshooting%20U.S.%20Roaming%20Add%2DOns

Re: US mobile and data coverage

Almisami — Fri, 02 Sep 2022 13:37:28 GMT

Strangely enough I can get talk to work in NYC, but I cannot get data or location services to work at all.