topic Cannot connect to service in Get Support

Cannot connect to service

ljayne — Fri, 02 Sep 2022 02:15:04 GMT

I switched from Telus two days ago. My phone number didn’t get transferred from them until the next day. Now I can’t get service from Public on my phone. My new SIM is activated

Re: Cannot connect to service

Timer — Fri, 02 Sep 2022 02:25:12 GMT

@ljayne

contact PM support team by private message CS_Agent

Re: Cannot connect to service

softech — Fri, 02 Sep 2022 02:17:51 GMT

@ljayne so, was your sim card working well on the first day ?

If you have another phone around, try to put your PM sim card there, this could force a provisioning and might resolve your issue.

Ori if you don't have another phone, at least try to reseat your sim card , power off, take the sim card out for a minute before putting it back and power up

Also, you can try to Reset Network Settings and see it it works

If issue persists, open ticket with PM Support, they can reprovision the account from their end:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Cannot connect to service

BKNS27 — Fri, 02 Sep 2022 03:23:54 GMT

@ljayne

Try rebooting your phone and see if that works. Hold down the power button and power off then turn the phone back on,

Re: Cannot connect to service

esjliv — Fri, 02 Sep 2022 11:01:00 GMT

@ljayne -

Is this a 'new to you phone' check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

Otherwise if a restart or trying the sim into another phone does not help, see @softech 's post to submit a ticket to CSA to check status of the new sim/account.