topic Re: Cannot log in to My Account in Get Support

Cannot log in to My Account

Alaw1754 — Fri, 02 Sep 2022 14:30:02 GMT

I have tried to log into my Public Mobile account and I was prompted for the verification. I went through the process of entering the 6 digit code sent to me and now I'm not receiving anything. I need to take off the current payment card and add a different one in My Account.

~~@ Admin1 @ admin2 @ admin~~

edited by computergeek541: Members should not be trying to contact the above members while providing information about the account. None of them are admins in any form.

Re: Cannot log in to My Account

Timer — Fri, 02 Sep 2022 01:19:20 GMT

@Alaw1754

use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode,To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and go to payment,,, manage payment method and update card information and save payment.

Re: Cannot log in to My Account

softech — Fri, 02 Sep 2022 01:20:21 GMT

@Alaw1754 the couple admin tags you tagged are not true admin

So, you got the code but you are unable to login still? Did it give you an error after you put in the code?

I think it is time for you to open ticket with PM Support and they can sort it out for you?.

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there