topic Issues porting in from 7-11 Speak out in Get Support

Issues porting in from 7-11 Speak out

KamHar — Thu, 01 Sep 2022 23:37:19 GMT

Hello,

I just submitted a port in request for my current number, which is with 7-11 Speak out, and I recieved a message from Public mobile saying that I entered an incorrect account number.

I used my ten digit phone number for the account number.

Could one of the admins please help?

Thanks!

Re: Issues porting in from 7-11 Speak out

Timer — Thu, 01 Sep 2022 23:39:09 GMT

@KamHar

Dial *#06# from your device. and use the IMEI number.

Re: Issues porting in from 7-11 Speak out

Timer — Thu, 01 Sep 2022 23:41:04 GMT

@KamHar

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Re: Issues porting in from 7-11 Speak out

Yummy — Thu, 01 Sep 2022 23:41:15 GMT

Find out from 7-11 if your account is actual phone numbe ror they have something else as 'account number'.

PM distinguish phone number from 'account number'.

Re: Issues porting in from 7-11 Speak out

RossN — Thu, 01 Sep 2022 23:41:16 GMT

@KamHar

Hi porting a number from speakout can be a little tricky ,you need to contact customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Issues porting in from 7-11 Speak out

softech — Thu, 01 Sep 2022 23:58:24 GMT

@KamHar I think with 7-11 Speakout, you need to enter the IMEI number

There is a number you can call to talk to live support I will message you the number. Please check your Community inbox, envelope icon on the top right

Re: Issues porting in from 7-11 Speak out

will13am — Fri, 02 Sep 2022 00:09:43 GMT

Here is the FAQ on number porting from 7/11. They make reference to IMEI plus a 4 digit PIN which I am not sure how it can be implemented. There is a number to call to confirm the process.

https://www.speakout7eleven.ca/faq

Re: Issues porting in from 7-11 Speak out

esjliv — Fri, 02 Sep 2022 00:40:51 GMT

@KamHar - we are all customers and members like you here on the forum. @RossN provided methods to contact Public Mobile representatives (as you asked for admins), so see their post.

Re: Issues porting in from 7-11 Speak out

cellphoneuser1 — Fri, 02 Sep 2022 10:29:15 GMT

@KamHar There's no account number for 7-11 so you can't use that.

Re: Issues porting in from 7-11 Speak out

KamHar — Sat, 03 Sep 2022 01:49:36 GMT

Hi all, thanks so much for your help!

It turns out I needed to provide my IMEI instead of my phone number as the account number.

Thanks!