topic Re: Problems with Receiving Incoming Calls in Get Support

Problems with Receiving Incoming Calls

thai1 — Fri, 02 Sep 2022 00:30:45 GMT

I just switched from Bell to Public Mobile. Before I put in my new SIM card, I texted YES to transfer my number to PM. After I set everything up, and PM said my registration was successful, I put in my new SIM card. I am able to make outgoing calls and texts as well as receive texts, but I am unable to receive calls. Does anybody know what is going on?

Re: Problems with Receiving Incoming Calls

softech — Thu, 01 Sep 2022 23:00:19 GMT

@thai1 how long has that been ? usually after you reply yes, the porting should completed within 30 mins, but it could take a little bit longer. Try to reboot your phone every 30 mins and try incoming calls

There is actually a number to call to talk to live person for status update. I will message you the number. Check your Community inbox, envelope icon on top right

Re: Problems with Receiving Incoming Calls

Timer — Thu, 01 Sep 2022 23:04:51 GMT

@thai1

If the previous troubleshooting steps didn’t work, and it has taken more than 2 hours to transfer your mobile number you will need the help of a Customer Support Agent > Chatbot

Re: Problems with Receiving Incoming Calls

thai1 — Thu, 01 Sep 2022 23:05:17 GMT

Hi,

Its been about 2 hours since I have texted YES, I have also rebooted a few times and have tried incoming calls as well. Thanks for the number, I am going to call them now. I'll let you know how it goes.

Re: Problems with Receiving Incoming Calls

Yummy — Thu, 01 Sep 2022 23:06:36 GMT

When you call, what number other see? Most likely porting was properly done. When porting, you get assigned temp number from PM so you can make calls, send SMS but incoming will go to the old number.

Call number provided by @softech and let them figure out what went wrong and fix it.

Welcome aboard!

Re: Problems with Receiving Incoming Calls

dust2dust — Thu, 01 Sep 2022 23:07:07 GMT

Does your Bell sim still work? Can you still access the old account? If I remember right, leaving the Bell sim in will get you a text saying it's done and to insert the new Public sim. Then you should be good to go.

Re: Problems with Receiving Incoming Calls

esjliv — Fri, 02 Sep 2022 00:53:38 GMT

@thai1 - did you happen to contact Bell after you texted YES and cancel your account? Because you need to leave your Bell account active in order for the port to be successful. A successful port should automatically cancel your previous provider's account.

Try rebooting every once in a while, maybe there is just an odd delay for some reason.

If still issues, you may also submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.