topic Re: My data is not working and my usage shows no stats in Get Support

My data is not working and my usage shows no stats

alexthaii — Tue, 04 Jan 2022 19:42:57 GMT

All of a sudden my data is not working. I haven't received a text message about reaching my limit and the stats usage page shows nothing. How can I get confirmation whether or not my data has maxed out or if there's something wrong with my account?

Re: My data is not working and my usage shows no stats

Someone_here — Tue, 03 Oct 2017 17:39:37 GMT

Usually, the usage page showing no stats means you have used all your data.
Can you check your phone's usage setting to see if the data you used is close to your data limit?

Re: My data is not working and my usage shows no stats

alexthaii — Tue, 03 Oct 2017 17:42:07 GMT

Unfortunately, I didn't reset my usage stats on my iPhone =/

Can @CS_Agent confirm if blank usage stats means I've used up all my data?

Re: My data is not working and my usage shows no stats

ShawnC13 — Tue, 03 Oct 2017 17:46:28 GMT

@alexthaii, if the data addon is not showing up in your addon section of the self serve then you have used up all of your data. There are a few options

Purchase a data addon (doesn't expire and available until fully used up)
Use wifi until next renewal date
Message a moderator and ask to have your plan renewed early. (I believe this would require you to have the funds sitting in avalable funds for them to process)

Re: My data is not working and my usage shows no stats

CS_Agent — Tue, 03 Oct 2017 17:51:49 GMT

Thanks for reaching out to us @alexthaii

@Someone_here and @ShawnC13 are right! If you have blank usage stats for data in self-serve, it means that all of the included plan data is depleted.

Feel free to send us a private message if you need any help 🙂

Cheers,

Syed

Re: My data is not working and my usage shows no stats

pakmode — Tue, 03 Oct 2017 18:50:25 GMT

Maybe the mod team can bump up your renewal date so your data gets working again.

Re: My data is not working and my usage shows no stats

srlawren — Tue, 03 Oct 2017 20:38:45 GMT

@pakmode wrote:
Maybe the mod team can bump up your renewal date so your data gets working again.

@alexthaii if you would like to do as @pakmode suggested, here's how to request an early renewal.