topic Re: What's wrong in Get Support

What's wrong

unclebrownie — Thu, 01 Sep 2022 15:48:45 GMT

I was trying to activate my phone with another carrier and it didn't work for me. I put my public mobile chip back in the phone and now I can't get it to work . can anyone help me with that

Re: What's wrong

BKNS27 — Thu, 01 Sep 2022 16:15:49 GMT

@unclebrownie

Did you reply the the text with the PM SIM in your phone confirming you are porting out?

You have 90 minutes to confirm.
If you did and the PM SIM doesn’t work, that means porting was completed.

Contact with your new carrier to confirm.

Re: What's wrong

softech — Thu, 01 Sep 2022 16:19:28 GMT

@unclebrownie can your new carrier sim card make outgoing calls? If it cannot or cannot even connected, it is a problem with your new provider, check with them

For your PM side, can you login to My Account? If you can check what is the account status. Account must be active for the number to be ported away

Also, did you actually successfully activate with your new carrier ? did you request porting? If so, did you reply a text from PM to allow PM to pass the number to your new carrier?

Re: What's wrong

unclebrownie — Tue, 06 Sep 2022 15:55:42 GMT

Thanks for your help but I just can't get the calling to work it is good on messaging

Re: What's wrong

dust2dust — Tue, 06 Sep 2022 16:02:06 GMT

If you're at a new provider and having problems then support is at their side.

Was your account here active at the time of porting? Did you confirm the text to port keeping this sim in a phone?

Can you login to this account? If you dial 1-855-4pu-blic and enter your number does it say invalid or does it give some information about your account?