topic Change in Get Support

Change

Ivan666 — Thu, 01 Sep 2022 15:51:01 GMT

I need to change my phone card company or cancel my phone card, what should I do? I'd like to keep my phone number.

Re: Change

hairbag1 — Thu, 01 Sep 2022 16:03:20 GMT

Keep your current PM plan active to ensure you can port your number.

You can disable Autopay on your acct, if you've enabled it.

Once you've successfully ported your number to new network...your PM acct is closed for good.

edit to include....

https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Change

justinekatbrown — Thu, 01 Sep 2022 16:01:50 GMT

There should be an option in the settings in your account

Re: Change

BKNS27 — Thu, 01 Sep 2022 16:10:32 GMT

@Ivan666

Just port out and your SIM and account will be closed and transferred.

But remember to keep your old SIM in the phone and reply to the text confirming you are porting out.

Re: Change

Yummy — Thu, 01 Sep 2022 16:10:32 GMT

Open account at other company.

Keep BOTH accounts open.

Initiate transfer number at other company. KEEP PM SIM in your phone. Answer Yes within 90 minutes of receiving SMS to port out number.

Re: Change

softech — Thu, 01 Sep 2022 16:16:58 GMT

@Ivan666 You just need to port your number over to your new provider

1. First , make sure your account is active and have at least 2 or 3 days left in the current cycle. Porting usually can be done within couple hours, but sometimes it could have hiccups on either side and that can be couple days

2. Log into My Account, Go to Payment page and disable Pre-Authorized payment.

3. On My Account, go to Profile page and make note of the account number , you will need that for porting

4. Activate a new line with the new provider. Provide them the PM account number as the porting information

5. Still have your PM sim in a phone, wait for the test from PM for your approval to port the number. You need to reply YES within 90 mins

6. After you replied yes, you can put your new sim card in the phone. The porting should complete within couple hours. Just reboot your phone ever 30 mins and test if your phone with the new carrier's sim card can receive incoming calls. If so, your porting is completed, your PM account will be closed as well