topic Re: SIM did not arrive in Get Support

SIM did not arrive

cdmaruna — Thu, 01 Sep 2022 03:47:28 GMT

its is already more then 8 days still i haven't received my sim card

Re: SIM did not arrive

Timer — Thu, 01 Sep 2022 03:54:45 GMT

@cdmaruna

sometime it's take up to 10 to 15 day to be arrive.

if want to contact PM support team by private message CS_Agent to see the status of shipping.

Re: SIM did not arrive

softech — Thu, 01 Sep 2022 04:37:00 GMT

@cdmaruna SIM order from PM site could take as many as 3 weeks for it to deliver.

You can try to message PM Support for an update: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If you need it urgently for activation, you might want to check with local Telus or Koodo store or get it from Amazon

https://www.amazon.ca/Public-prepaid-postpaid-Activate-Allinone/dp/B06X9ZGDWG

Re: SIM did not arrive

dust2dust — Thu, 01 Sep 2022 04:08:44 GMT

You could always buy one from a corporate Telus or Koodo store. Check Find a store link on the bottom of this page. Call ahead. Start with Koodo. Telus stores may not want to give you the time of day.

Then when the sim arrives you can keep it for referrals.

Re: SIM did not arrive

BKNS27 — Thu, 01 Sep 2022 04:57:09 GMT

@cdmaruna

PM will take 3-10 days to complete your order then it is up to Canada Post to deliver your SIM…this may take up to 3 weeks.

Re: SIM did not arrive

cellphoneuser1 — Thu, 01 Sep 2022 09:17:15 GMT

@cdmaruna wrote:
its is already more then 8 days still i haven't received my sim card

Ignore the page that says Xpresspost and up to 7 days. Sim cards come by regular mail a lot of the time.