topic Re: Is there something wrong/changed with credit card processing? in Get Support

Is there something wrong/changed with credit card processing?

plenarius — Tue, 04 Jan 2022 19:42:55 GMT

Hello PM,

I'm trying to renew and I'm getting the following message:

"Unable to process this transaction.
Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."

I've tried two separate cards and both are completely fine in terms of credit limit/information.

Is this a system wide thing perhaps?

Thank you,

plen

Re: Is there something wrong/changed with credit card processing?

Kalla_A — Mon, 30 May 2016 18:12:21 GMT

Hello @plenarius!

I'm sorry to hear that.

What kind of credit card are you using? Our website only accepts VISA credit and MasterCard with Canadian or US billing addresses. International credit cards, prepaid credit cards or VISA debits are not accepted.

Have you also tried changing browsers?

Please let me know if you need further assistance.

Cheers,

Kalla

Re: Is there something wrong/changed with credit card processing?

plenarius — Mon, 30 May 2016 18:40:40 GMT

Okay I don't want to sound arrogant but I'm well versed in technical issues, I know what I'm doing.

First off, I don't know why my auto renew didn't work and now I'm stuck with no phone.

I tried both a Visa and Mastercard.

I tried Firefox and Chrome on both Windows and Linux

I then just went to an Esso and bought a Payment Voucher and it doesn't seem to help. It's now listed in my payment history but my Available Funds says $0.00 when I try to set back up for one month (even though I want 3). Why does my Available Funds say $0.00 when I just added a $100.00 voucher?

Please see attached images.

Re: Is there something wrong/changed with credit card processing?

Kalla_A — Mon, 30 May 2016 19:01:24 GMT

Hey @plenarius,

I went ahead and took a look at your account. I will be sending you a private message explaining the situation.

Cheers,

Kalla