topic Re: US roaming in Get Support

US roaming

Grace_L — Wed, 31 Aug 2022 02:22:27 GMT

Hello,

I bought a US roaming add-on with 10 days talk, text and 250mb data. I could not receive nor make phone calls. But I can use data and text. Please help.

Re: US roaming

softech — Wed, 31 Aug 2022 03:11:04 GMT

@Grace_L which city and state you are at?

To use voice for US roaming, you need to make sure you are connecting to T-Mobile network as they have the 2G network for the voice traffic. If your phone's automatic settings cannot connect to T-Mobile, try to change to manual connection and manually pick T-Mobile network

Re: US roaming

Grace_L — Wed, 31 Aug 2022 03:34:54 GMT

Hi there,

I am in Finger lakes region. I can see my phone is connected to T mobile.

Re: US roaming

cuji — Wed, 31 Aug 2022 14:38:08 GMT

Make sure Roaming is on

Re: US roaming

Moppel — Thu, 01 Sep 2022 00:39:39 GMT

How do you get t mobile? My network options are att Verizon and a number network.

Re: US roaming

computergeek541 — Thu, 01 Sep 2022 01:01:28 GMT

@Moppel

Since T-Mobile is not in your list of available networks, this means that T-Mobile doesn't have service at that location for the network types that are enabled on your device.

Re: US roaming

Timer — Thu, 01 Sep 2022 01:47:11 GMT

@Grace_L

tried to rebooting device..

if still not works then contact to support team by private message CS_Agent to remove it those add-ons from your account.

Re: US roaming

dust2dust — Thu, 01 Sep 2022 02:25:43 GMT

@Timer- Grace_L has not been heard from since yesterday evening. User Moppel stepped in to the thread with a question about T-Mobile. Seems answered by the oracle. A newer user added something to the thread this morning which brought it all back.