topic Re: No service in Get Support

No service

Timgardner — Thu, 01 Sep 2022 01:26:53 GMT

I have had very little service all day. It is coming in and out with no more than one bar. I am in Lambton Shores, Ontario. Is there problems in this area?

Re: No service

esjliv — Thu, 01 Sep 2022 01:33:11 GMT

Hello @Timgardner

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Other troubleshooting to try:

restart your phone
toggle into and out of airplane mode
remove the SIM card and try it into another phone to see it if works
perform a Reset of the device's Network Settings

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: No service

NDesai — Thu, 01 Sep 2022 01:34:11 GMT

@Timgardner No outage report in that are it seems. Have you tried rebooting your device and see if that helped? Do you know anyone else on PM/Koodo/Telus having the same issue? If not, likely a fault with your device.

Re: No service

Timer — Thu, 01 Sep 2022 01:36:04 GMT

@Timgardner

no report in your area , Check the status of service outages

can you do rebooting device....or tried your SIM card in other device.

Re: No service

NormanWalsh — Thu, 01 Sep 2022 13:24:35 GMT

I strongly suggest cell phone booster. PM me for more details.