topic Re: Forgot to add text plan in Get Support

Forgot to add text plan

brendan — Tue, 04 Jan 2022 19:42:53 GMT

Hi, I just signed up over the weekend, and today I discovered that I didn't add text messaging? I need to be able to send and receive texts, but I don't want to pay another 150$ to replace a plan that's only a few days old. Is there something that can be done here?

Re: Forgot to add text plan

SD08 — Tue, 03 Oct 2017 01:09:41 GMT

If your plan includes talk and data, it usually doesn't cost any extra to add texting (it's cheaper to include it, in fact), so the moderators should be able to change your plan to include it at no extra charge, seeing as it's a new activation. Click this Moderator_Team link to send a private message for assistance. Include your e-mail address and phone number.
More info on moderators: http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Forgot to add text plan

Mary_M — Tue, 03 Oct 2017 13:19:27 GMT

Hey @brendan,

thank you for reaching out to us and for taking the time to let us know!

If you are missing your text plan, you won't be able to manually add it as the system will ask you to pay the entire cost of the new plan. Please send us a private message including your details and we'll be able to assist 🙂

Respectfully,

Mary

Re: Forgot to add text plan

Baggers42 — Tue, 30 Jul 2019 18:58:19 GMT

How do I send a private message to public mobile?

Re: Forgot to add text plan

GinYVR — Tue, 30 Jul 2019 19:00:59 GMT

@Baggers42 You can contact them via this link.

Re: Forgot to add text plan

Baggers42 — Tue, 30 Jul 2019 19:02:43 GMT

Thank you!

Re: Forgot to add text plan

egg007 — Tue, 30 Jul 2019 19:04:24 GMT

@Baggers42 wrote:
How do I send a private message to public mobile?

To contact Public Mobile Moderator Team (PMMT):

Please send a private message to the Moderator Team by clicking here.
Enter a title and description of the problem, and click SEND.
The message will be received by the moderator team and they will respond to it.
You will receive a response in your private message inbox. Depending on the workload of the PMMT, it may take up to 72 hours for a response.

Moderators' Hours:

M - F: 8 a.m. to Midnight Eastern Time

Sa - Su: 8 a.m. to 10 p.m. Eastern Time.

Note: Moderator Hours are subject to change, but you can always find the current times here

Please note that account verification may be required when contacting the Moderator Team