topic Re: Password in Get Support

Password

liliannekho — Wed, 31 Aug 2022 23:50:01 GMT

Anyone experience this. My uncle is with Public and we tried to reset his password but every time we do it still says that it is an invalid password. We cannot access the account or reset the password or anything and can't talk to anyone at public. any advice?

Re: Password

softech — Wed, 31 Aug 2022 23:53:42 GMT

@liliannekho some people can change it but cannot login still with the new password. But in your case, you cannot even change it.

Please open ticket with PM support for assistance

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: Password

dust2dust — Wed, 31 Aug 2022 23:53:57 GMT

Many do. It's the new site and its terrible caching. Try a different browser or even device. Also try incognito mode. Do you see both options of sending an email or an SMS?

Re: Password

RossN — Thu, 01 Sep 2022 19:45:13 GMT

@liliannekho hi there have been some glitches resetting passwords ,if you can't reset it contact a cs agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

Re: Password

Timer — Thu, 01 Sep 2022 00:11:23 GMT

@liliannekho

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

or safari on private mode, then Reset Password

after successful reset passowrd the close all browser, and one page inPrivate mode,

To Login Page

you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,

Re: Password

BKNS27 — Thu, 01 Sep 2022 00:21:17 GMT

@liliannekho

I never had this issue with login. I save my passwords on my iPhone so I won’t forgot.

The new website is glitchy so always clear cache, cookies and go incognito on your browser before login.

Funny I never had clear or go incognito.