topic Re: Can't send text message in Get Support

Can't send text message

renforth — Tue, 04 Jan 2022 19:42:51 GMT

My account was reactived yesterday.Now I can't send any text message.Phone call works. Any idea?

thanks.

Luddite — Mon, 30 May 2016 15:52:08 GMT

Two things to try/check:

a) log into your account and confirm the renewal went through correctly and includes texting

b) reboot your phone, toggle airplane mode on/off, or remove sim for few minutes then reinstall.

renforth — Mon, 30 May 2016 15:59:54 GMT

Hi Luddite.

I just did what you said. Still send failed

My plan show "- Unlimited Canada-wide Text". The phone call even data does work.Only text message doesn't work.Not sure what is wrong.

Thanks

Shazia_K — Mon, 30 May 2016 16:08:29 GMT

I'm sorry about this, this seems a bit odd.

Is it possible for you to send me your Public Mobile phone number via private message?

I will be glad to look into this for you.

Thanks,

Shazia

renforth — Mon, 30 May 2016 16:51:38 GMT

Thanks everyone,

It eventually works.

1. PM re-setup my account.

2. reboot the phone, I got a few text messages from PM, the sending still not working.

3.re-plug the sim card one more time. Then it works!

srlawren — Mon, 30 May 2016 20:21:22 GMT

Glad you're up and running, @renforth! Welcome to the Public Mobile community. 🙂