topic Re: help help in Get Support

help help

Junior4 — Wed, 31 Aug 2022 19:58:20 GMT

I have two other phones and don't remember my email and my bank card was changed and it comes out of my account automatically , 3 years I have never had to go on my account

Re: help help

Outdoorsman — Wed, 31 Aug 2022 20:02:46 GMT

@Junior4

you need the help of a service rep they will help with your email and update your cc if needed

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: help help

computergeek541 — Wed, 31 Aug 2022 20:02:32 GMT

@Junior4 wrote:
I have two other phones and don't remember my email and my bank card was changed and it comes out of my account automatically , 3 years I have never had to go on my account

To change/set the e-mail addresss linked to your Self Serve account, please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and when you're there, type in "change self serve e-mail address" in the chatbot window. After a customer support agent does that for you, the regular passsword reset option on the Self Serve page can be used.

Re: help help

esjliv — Thu, 01 Sep 2022 00:43:08 GMT

Wow, 3 years and never had to log into My Account with 3 phones @Junior4 .

That is a good thing, I would say; assuming everything has been smooth sailing since activating.

Were all 3 accounts activated in-store; is it possible My Accounts/Self Serve accounts were never created?

Direct link to do this at would be here, to Create or forgot My Account email or password link.

Or, it may be a good idea to ask CSA to also ask to help you create My Accounts for all these plans/numbers as well, if you have opened a ticket already from methods above.