topic Re: Promotion in Get Support

Promotion

Komodo — Wed, 31 Aug 2022 19:42:27 GMT

I just signed up today for $25 plan with 1 G. Somehow I missed the promotion button for extra 2 G for the next 12 months. Do i need to cancel my account all together? or someone can help fix this.

Re: Promotion

Outdoorsman — Wed, 31 Aug 2022 19:45:55 GMT

@Komodo

hi contact a cs agent ask them to add it

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user

Re: Promotion

GR — Wed, 31 Aug 2022 19:48:09 GMT

I believe you can message the moderators and they might put that prom on your account for you! Also you did use a refferal code to get the 10$ credit to your account? Just click on the tiny envelope on the top right hand corner of the page and send it to cs_agent and usually they get back to you within a few hours!

Re: Promotion

dabr — Wed, 31 Aug 2022 19:50:04 GMT

Hi @GR Good to see you posting again 😊 PM updated the moderators to CSA awhile back, Customer Support Agent.

Re: Promotion

Komodo — Wed, 31 Aug 2022 19:50:36 GMT

Thanks for the help. I just send them a message.

Re: Promotion

tzliu — Wed, 31 Aug 2022 23:45:35 GMT

You may want to try to add the promo code under Plan & Add-ons Tab. Let us know if that works, otherwise, as suggested, contact CS.

Re: Promotion

dust2dust — Wed, 31 Aug 2022 23:51:22 GMT

@tzliu- Have you tried it? I've never heard of that box working for anything.

Re: Promotion

tzliu — Thu, 01 Sep 2022 00:31:13 GMT

@dust2dustNo, never did. Switched back from Koodo today and almost missed the promo and referral codes (you would have to specifically "add" the codes). I thought it may be worthy of a try for a new account.