topic Re: Only receiving landlines calls in Get Support

Only receiving landlines calls

shilsendeger1 — Wed, 31 Aug 2022 17:12:12 GMT

Hello,

I can only receive landlines calls. I can make calls, also text and receive texts. We have tried everything. We even got a new sim card. Can anyone help please? Thanks

Re: Only receiving landlines calls

Yummy — Wed, 31 Aug 2022 17:13:19 GMT

Did you do porting recently? Since when this occurs?

Re: Only receiving landlines calls

softech — Wed, 31 Aug 2022 17:14:45 GMT

@shilsendeger1 So, you are a long term customer and had no problem before? Just having this problem lately?

you got a new SIM card, did you go through the Change SIM card process on My Account to register the new sim card with your phone number?

So, you can only receive landline calls but not mobile calls? For those people on cellular who cannot call you, can you try to find out if they are from the same carrier, like Rogers? Can you find something form Telus or Koodo or PM to try calling you?

When did you join PM? did you port your number into PM?

Re: Only receiving landlines calls

will13am — Wed, 31 Aug 2022 18:14:26 GMT

@shilsendeger1 , it might be worthwhile to initiate a support ticket and have a CSA look into the account, perhaps do an account reset. Use the chatbot link for support.

Re: Only receiving landlines calls

Timer — Wed, 31 Aug 2022 18:53:46 GMT

@shilsendeger1

contact to support team by private message CS_Agent to check your account maybe your port in not complete yet.

Re: Only receiving landlines calls

shilsendeger1 — Tue, 13 Sep 2022 00:39:47 GMT

No porting recently

Re: Only receiving landlines calls

shilsendeger1 — Tue, 13 Sep 2022 00:41:24 GMT

I am a long term user, just started ti have this problem. My wife who is public mobile can't phone me