topic Re: Plan Change in Get Support

Plan Change

SIXTY6 — Wed, 31 Aug 2022 16:52:46 GMT

I am a current Public Mobile Plan holder and am unable to change to the 4G, 20Gig plan for $55? Can’t seem to “select” or “activate”?

Help please,

thanks

Brent

Re: Plan Change

softech — Thu, 20 Oct 2022 18:17:12 GMT

@SIXTY6 Try to use Incognito mode again

Also, you can scroll list and see the plans? Make sure you are using the Yellow arrows on the far right (or at the bottom if you are using mobile browser)

https://selfserve.publicmobile.ca/en/account/plan/change-plan

Once you found the plan you want, click either "Change plan now" or "Change plan on renewal date". Make sure you understand the difference. People usually choose "Change plan on renewal date' if you don't need the new speed or data urgently

Re: Plan Change

RossN — Wed, 31 Aug 2022 16:56:08 GMT

@SIXTY6 hi right next to change plans use the down arrow to scroll down to your plan

Re: Plan Change

Yummy — Wed, 31 Aug 2022 17:01:39 GMT

Plans are there and are available. Just use arrows on right side of the screen. Sometimes different browser might help.

Re: Plan Change

computergeek541 — Wed, 31 Aug 2022 18:57:59 GMT