topic Re: Return phone in Get Support

Return phone

sadrake — Wed, 31 Aug 2022 14:46:46 GMT

Return phone

Yummy — Wed, 31 Aug 2022 14:48:50 GMT

Yes, you can do it within 30 days of purchase.

Contact agent for further instructions.

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

RossN — Wed, 31 Aug 2022 14:50:01 GMT

Hi you need to contact a customer service agent to see what your options are

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

softech — Wed, 31 Aug 2022 14:50:12 GMT

@sadrake Yes, you have 30 days to return the phone. You just need to open ticket with PM Support

Please note that Chatbot still have problem with CPO related ticket, please open ticket via direct message to PM Support here :

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there