topic Re: Service down in Get Support

Service down

genioveva — Wed, 31 Aug 2022 02:05:04 GMT

My service is down every night. I have access to data but not talk or text

Re: Service down

esjliv — Wed, 31 Aug 2022 02:07:43 GMT

Every night @genioveva ?! But, you have all the services the rest of the day?

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Perhaps these are workings of overnight services to towers in your area. How long has it been like this?

Re: Service down

softech — Wed, 31 Aug 2022 02:07:57 GMT

@genioveva Every night?

Where you are? city and province? and what phone do you have? brand and model?

did you try to reboot every time it has problem?

did you reseat the sim card (power down first, take sim card out for a minute before you put it back and power up)

Also you have another phone to test? Try to put your sim card in another phone and see if it works

Re: Service down

Timer — Wed, 31 Aug 2022 02:09:36 GMT

@genioveva

contact PM support team by private message CS_Agent to check your account.

Check the status of service outages if found something then reporting in same site.

also check Cellular Towers Map Telus or Bell.

Re: Service down

will13am — Wed, 31 Aug 2022 02:21:03 GMT

@genioveva , by chance do you have some sort of timed do not disturb setting that is interfering with talk and text?

Re: Service down

genioveva — Wed, 31 Aug 2022 04:30:47 GMT

Not currently and the interruption is on and off throughout the night time

Re: Service down

darlicious — Wed, 31 Aug 2022 06:57:34 GMT

@genioveva

Do you have access to mobile data at night or do you have access to Wi-Fi? If your mobile data is unaffected then your text should not be affected either as text will work on both the 3G and the 4G LTE networks.

Re: Service down

genioveva — Wed, 31 Aug 2022 10:44:54 GMT

Data keeps on working the problem Is only talk and text

Re: Service down

darlicious — Wed, 31 Aug 2022 14:22:25 GMT

@genioveva

Try toggling airplane mode on/off.

Go thru all of your settings. It sounds like a settings issue in your phone.

Re: Service down

hTideGnow — Wed, 31 Aug 2022 14:25:43 GMT

HI @genioveva You mentioned every night, how many nights have that been?

Re: Service down

genioveva — Wed, 31 Aug 2022 22:26:37 GMT

Funny thing is it’s intermittent if it were down and stayed down I’d agreed

Re: Service down

genioveva — Wed, 31 Aug 2022 22:26:54 GMT

Maybe a week